Frequently Asked Questions

  • What cities do you work in?

    We provide residential and commercial cleaning services in Vancouver, Burnaby, Coquitlam, Delta, Langley, Richmond, Surrey, Maple Ridge, New Westminster, North Vancouver, Pitt Meadows, Port Coquitlam, Tsawwassen, West Vancouver & White Rock.

  • What kind of home cleaning services do you offer?

    We offer general cleaning, home deep-cleaning, home moving-in & moving-out cleaning, home carpet cleaning, home upholstery cleaning, home window cleaning, and maid cleaning services.

  • What office cleaning and workspace cleaning services do you offer?

    We offer office cleaning, office moving-in & moving out cleaning, office carpet cleaning, office upholstery cleaning and office window cleaning services.

  • How much do cleaning services cost in Vancouver?

    The cost varies based on the specifics of your home or workspace. Please call us at 236-989-0144 to discuss your needs, and we will provide you with a detailed quote.

  • Do I need to provide the cleaning supplies?

    No, we bring all the necessary supplies and equipment to ensure your space shines. You don’t have to worry about a thing.

  • Do I need to be present during the cleaning?

    Not necessarily. Many of our commercial clients are not present during cleaning, and busy residential clients sometimes aren't home either. Just let us know the best way to access your space, whether via a key or door code.

  • How long does the cleaning take?

    The duration of the cleaning depends on the specifics of your space. We aim to provide accurate time estimates based on your information. If additional time is needed, we will inform you at least 45 minutes before the scheduled completion to seek your approval.

  • What if something was not cleaned properly?

    If you notice any issues, please email us photos at info@angelproclean.com. We value our customers and will make every effort to address and rectify any concerns.

  • Do you offer recurring cleaning services?

    Absolutely! After your initial cleaning, you can schedule recurring services daily, weekly, biweekly, or monthly, depending on your needs. We also offer discounts through our Recurring Plan.

  • What if I need to cancel or reschedule my cleaning?

    We understand that plans can change. If you need to cancel or reschedule your cleaning, please contact us at info@angelproclean.com or call us at (236) 989-0144. We require at least 48 hours' notice for cancellations or rescheduling. Cancellations made with less than 48 hours' notice will be charged 50% of the booking amount. Same-day cancellations will be charged 100% of the booking amount.

  • Do I need to tip my cleaner?

    While not required, gratuities are greatly appreciated and go directly to your cleaner. You can tip in person or securely through our booking software. Alternatively, contact our office to add it to your invoice.

  • Are your cleaners insured?

    Yes. Angel Pro-Clean is insured, giving you added peace of mind while our team is working in your home or business.

  • Are your cleaners background checked?

    Yes. Our cleaning professionals go through a screening process, including background checks, before providing services to our clients.

  • How do I book a cleaning service?

    Booking is easy. You can book directly through our website in as little as 60 seconds, call or text us at (236) 989-0144, or email us at info@angelproclean.com for assistance.

  • Can I customize my cleaning service?

    Yes. You can customize your cleaning based on your property's needs and select available extras when booking. If you have specific priorities, please let us know before the service.

  • What payment methods do you accept?

    We accept major credit cards through our secure booking system. A pre-authorization hold may be placed on your card before your scheduled service, and the final payment is processed after the service.

  • Can I leave the property while the cleaners are working?

    Yes. You do not need to remain at the property throughout the entire cleaning as long as our team has safe and confirmed access. We recommend being available for the final walkthrough whenever possible.

  • What happens if the cleaners cannot access my property?

    Please make sure all access instructions, keys, entry codes, fobs, parking information, and building access arrangements are provided before the appointment. Access delays may result in additional waiting charges or affect the amount of cleaning that can be completed.

  • Do you clean homes with pets?

    Yes. Please let us know about pets before your appointment and keep them safely secured during the cleaning so our team can work safely and efficiently.

  • Do you move furniture or heavy items?

    No. Our cleaners do not move heavy furniture, appliances, or other heavy items. We clean accessible areas around them. If you require cleaning behind these items, please have them moved before our team arrives.

  • Do you clean inside cabinets and drawers?

    Yes, when this service is included in your booking. Cabinets and drawers should be completely empty before our team arrives. If our team is required to empty them, additional time will be charged at the applicable hourly rate.

  • Do you clean inside ovens and refrigerators?

    Yes. Inside oven and refrigerator cleaning can be added to eligible cleaning services. Refrigerators should be emptied before cleaning.

  • Do you offer carpet cleaning?

    Yes. Carpet shampooing can be added to eligible bookings. Please select it when booking or contact our office to confirm your requirements.

  • Can I request the same cleaners for recurring services?

    Yes. You can request preferred cleaners, and we will make every effort to accommodate your request. Cleaner assignments are subject to availability and scheduling.

  • Can I request a specific arrival time?

    Our bookings have an arrival window rather than a guaranteed exact arrival time. This allows for traffic, parking, and the time required to complete earlier appointments.

  • What should I do before my cleaners arrive?

    Please remove unnecessary clutter, secure valuables, provide clear access to the areas being cleaned, and secure pets. For move-in or move-out cleaning, the property should ideally be empty so our team can access all required surfaces.

  • Do you remove garbage from the property?

    Our cleaners can collect regular household garbage and place it in the property's designated garbage area when accessible. We do not provide off-site junk or garbage removal services.

  • Do you clean mold, biohazards or pest-related areas?

    No. Mold remediation, biohazard cleaning, pest-related cleanup, and other hazardous conditions require specialized services and are outside our standard cleaning scope.

  • Can I book a cleaning for the same day?

    Same-day service may be available depending on our schedule and team availability. Call or text us at (236) 989-0144 to check availability.

  • Do you provide cleaning for landlords, realtors and property managers?

    Yes. We work with homeowners, tenants, landlords, realtors, property managers, businesses, and strata properties for one-time and recurring cleaning services.

  • Can I book recurring cleaning online?

    Yes. You can select an available recurring cleaning frequency through our online booking system.

Have an Inquiry?

Get in Touch with Angel Pro-Clean!

Whether you need residential or commercial cleaning services, we serve Vancouver the Lower Mainland with professional cleaning services at competitive rates. We are just a click away from a cleaning job done well!

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