INTRODUCTION & SCOPE
Angel Pro-Clean Inc. (“Angel Pro-Clean,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information in accordance with British Columbia’s Personal Information Protection Act (“PIPA”) and other applicable privacy laws.
This Privacy Policy (the “Policy”) explains how Angel Pro-Clean collects, uses, discloses, stores, retains, and protects personal information when you visit our website, book or receive our services, communicate with us, or otherwise interact with Angel Pro-Clean. www.angelproclean.com.
This Policy applies to personal information we collect through our website, online booking system, customer accounts, telephone calls, emails, text messages, service bookings, payment transactions, customer support, cleaning services, job applications, and other interactions with Angel Pro-Clean. It applies to customers, prospective customers, website visitors, job applicants, and other individuals who interact with us.
GETTING YOUR CONSENT
Please read this Policy carefully. By using our website, creating an account, booking or receiving our services, communicating with us, or otherwise providing personal information to Angel Pro-Clean, you acknowledge the practices described in this Policy. Where consent is required by law, we will obtain your consent before or at the time we collect, use, or disclose your personal information, unless otherwise permitted or required by law.You may withdraw your consent to certain uses of your personal information at any time, subject to reasonable notice and any legal or contractual restrictions. Withdrawing consent may affect our ability to provide certain services to you.
COLLECTION OF PERSONAL INFORMATION
Angel Pro-Clean collects personal information that you provide directly to us when you interact with us, use our website, create an account, book or receive our services, make a payment, communicate with us, or apply for employment. We may also collect certain information automatically when you use our website or online services, as described below.
Personal Information You Provide to Angel Pro-Clean
Contact information: We collect personal information when you contact or communicate with Angel Pro-Clean, request a quote, make an inquiry, book a service, or submit a form through our website. This information may include your name, email address, telephone number, service address, mailing address, and any other information you choose to provide. If you choose to receive marketing or promotional communications from us, we may also use your contact information for these purposes in accordance with applicable law. You may unsubscribe from marketing communications at any time using the unsubscribe method provided in the communication or by contacting us.
Chat and messaging: If you communicate with Angel Pro-Clean through our website chat, text messaging, or other messaging services, we may collect and retain the information you provide, including your name, contact information, messages, service details, photos, and other information you choose to share. These communications may be processed or stored using third-party service providers that help us provide customer support and communication services.
Account, booking, and property information: When you create an account, request a quote, or book a service with Angel Pro-Clean, we may collect information necessary to manage your account and provide the requested services. This may include your name, email address, telephone number, service address, account login information, cleaning preferences, and details about the property, such as the number of bedrooms and bathrooms, approximate square footage, number of levels, flooring types, furnishings, pets, and other relevant property or service information. We may also collect access and service instructions that you voluntarily provide, such as entry instructions, parking information, concierge or building access information, and alarm or access codes. We use this information only as reasonably necessary to coordinate and provide the requested services.
Gift card information: If you purchase a gift card or gift certificate from Angel Pro-Clean, we may collect information necessary to process and deliver the gift, such as your name and email address, the recipient’s name and email address, the gift amount, and any message you choose to provide. We may use this information to process the purchase, deliver the gift card or certificate, communicate with the purchaser or recipient, and facilitate redemption.
Telephone communications: When you contact Angel Pro-Clean by telephone, we may collect information you provide to us, such as your name, telephone number, email address, service address, booking details, service instructions, and other information necessary to respond to your inquiry or provide our services. Calls may be recorded or monitored for customer service, training, quality assurance, dispute resolution, security, and record-keeping purposes. Where payment is required, payment information may be collected or processed through our authorized third-party payment processor.
Payment information: When you book or purchase services from Angel Pro-Clean, payment information may be collected and processed by our authorized third-party payment processors. Depending on the payment method and booking process, this may include your name, billing address, payment card information, transaction details, and other information required to process or verify the payment. Angel Pro-Clean may receive limited payment-related information from our payment processors, such as the cardholder name, card type, last four digits of the payment card, transaction status, payment authorization details, and transaction history. We may use this information to process payments, pre-authorizations, refunds, billing inquiries, payment disputes, chargebacks, fraud prevention, and collection of amounts owing. If a payment method belongs to someone other than the person making the booking, we may request additional information or verification to confirm that the cardholder has authorized its use.
Contests and promotions: From time to time, Angel Pro-Clean may offer contests, giveaways, referral programs, discounts, or other promotions. If you choose to participate, we may collect information such as your name, email address, telephone number, social media information, and other information reasonably necessary to administer the promotion. We may use this information to administer the promotion, verify eligibility, contact participants or winners, deliver prizes or promotional benefits, and for other purposes described in the applicable promotion rules. Any additional use of your personal information will be subject to applicable privacy and marketing laws.
Social media information: When you interact with Angel Pro-Clean through our social media accounts, we may collect information that you choose to provide or make available to us, such as your name, social media username or profile information, contact information, comments, messages, reviews, photos, and other information you submit. We may use this information to respond to inquiries, provide customer support, manage our social media presence, and interact with customers and the public.
Job application information: When you apply for employment or other work opportunities with Angel Pro-Clean, we may collect personal information you provide as part of the application and recruitment process. This may include your name, contact information, address, resume, employment history, education, qualifications, references, availability, work eligibility information, and other information you choose to provide. We use this information to assess your application, communicate with you, verify information where appropriate, and manage the recruitment and hiring process.
Other information: We may collect other personal information that you voluntarily provide to Angel Pro-Clean when communicating with us or using our services. This may include service instructions, property access information, photos, feedback, special requests, or other information you choose to provide. We ask that you only provide personal information that is reasonably necessary for us to respond to your request or provide our services.
Ratings, Reviews and Feedback
We may collect information that you provide when submitting a rating, review, testimonial, complaint, survey response, or other feedback about Angel Pro-Clean or our services. This may include your name, contact information, service details, comments, ratings, photos, and other information you choose to provide. We may use this information to respond to your feedback, address service concerns, improve our services, maintain service records, and support quality assurance and staff training.
We may collect or access ratings, reviews, comments, and other feedback about Angel Pro-Clean that you make publicly available through third-party platforms. We may display or share publicly available reviews and testimonials on our website, social media accounts, and other Angel Pro-Clean marketing materials, where permitted by law. Third-party websites and platforms operate under their own privacy policies and terms. Angel Pro-Clean does not control the privacy practices of these third parties, and we encourage you to review their applicable privacy policies.
Information Automatically Collected When Using Our Website
When you visit or use our website or online booking services, certain technical and usage information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages viewed, referring website, date and time of access, interactions with our website or booking system, and similar technical or usage information. We may collect this information through cookies, analytics tools, and similar technologies to operate and improve our website, understand website usage, maintain security, prevent fraud, troubleshoot technical issues, and measure the effectiveness of our marketing.
Service Photos and Documentation: During a cleaning service, Angel Pro-Clean team members may take photographs or other visual records of areas being serviced when reasonably necessary for service documentation. These may include before and after photos, photos of pre-existing damage or conditions, areas requiring special attention, completed work, items or areas that could not be cleaned, and other service-related conditions. We may use these photos for quality assurance, service verification, communication with customers, responding to complaints or service concerns, documenting pre-existing or reported damage, staff training, dispute resolution, and maintaining service records. Service photos are intended for internal business and service-related purposes. We will not use identifiable photos of a customer's home, personal belongings, or private areas for advertising or promotional purposes without appropriate permission, unless the information has otherwise been lawfully made public or its use is permitted by law.
USE OF YOUR PERSONAL INFORMATION
Angel Pro-Clean may use the personal information that it collects for the following purposes:
Contact information: We use your contact information to communicate with you about inquiries, quotes, bookings, scheduled services, service changes, arrival updates, access instructions, payments, invoices, receipts, customer support, service concerns, and other matters related to your relationship with Angel Pro-Clean. We may communicate with you by email, telephone, text message, or other communication methods you provide or agree to use. Where permitted by law or with your consent where required, we may also use your contact information to send promotional communications, special offers, discounts, company updates, newsletters, referral offers, or other marketing communications. You may unsubscribe from marketing communications at any time. Unsubscribing from marketing communications will not prevent us from sending communications that are necessary to manage your booking, provide your services, process payments, or address your account or service-related matters.
Chat and messaging: We may use information you provide through website chat, text messages, or other messaging services to respond to inquiries, provide quotes, manage bookings, communicate service instructions, provide customer support, address service concerns, and otherwise communicate with you about our services.
Account, booking, and property information: We use your account, booking, and property information to create and manage your account, prepare quotes and estimates, schedule and provide cleaning services, assign appropriate team members and resources, understand your cleaning requirements and preferences, coordinate property access, communicate service instructions, maintain service records, and provide customer support.
Gift card information: We may use gift card or gift certificate information to process the purchase, deliver the gift card or certificate, communicate with the purchaser or recipient, facilitate redemption, maintain transaction records, and address questions or issues related to the gift.
Telephone communications: We may use information provided during telephone calls to respond to inquiries, provide quotes, create or manage bookings, communicate about scheduled services, provide customer support, document service instructions, address complaints or disputes, and maintain appropriate business records. Where calls are recorded or monitored, recordings may also be used for quality assurance, training, security, dispute resolution, and verification of customer instructions or authorizations.
Payment information: We may use payment and transaction information to process and authorize payments, place payment pre-authorizations or holds where applicable, issue refunds or adjustments, provide receipts, manage outstanding balances, respond to billing inquiries, investigate payment disputes or chargebacks, prevent and detect fraud, and maintain financial and transaction records. Payment card information may be processed by our authorized third-party payment processors in accordance with their applicable terms and privacy practices.
Contests and promotions: We may use information provided in connection with contests, giveaways, referral programs, discounts, or other promotions to administer the promotion, verify eligibility, communicate with participants, select and contact winners where applicable, deliver prizes or promotional benefits, prevent fraud or misuse, and comply with applicable promotion rules and legal requirements. We will use personal information for marketing purposes only where permitted by law or with your consent where required.
Job application information: We may use personal information collected during the recruitment and application process to assess your qualifications and suitability for employment or other work opportunities with Angel Pro-Clean, communicate with you about your application, schedule interviews, verify information you provide, contact references where appropriate, determine eligibility to work, make hiring decisions, and maintain appropriate recruitment and employment records.
Social media information: We may use information you provide through our social media accounts to respond to inquiries, provide customer support, communicate about our services, manage comments and messages, administer promotions or contests where applicable, address service concerns, and manage our social media presence.
Ratings, reviews, and feedback: We may use ratings, reviews, testimonials, complaints, survey responses, and other feedback to evaluate and improve our services, respond to customer concerns, investigate service issues, support quality assurance, resolve disputes, and provide training and development to our team. Reviews or testimonials that you submit directly to Angel Pro-Clean, or that you make publicly available through third-party platforms, may be displayed or shared on our website, social media accounts, or other Angel Pro-Clean marketing materials where permitted by law. Where appropriate, we may identify a review using information that is already publicly associated with the review, such as the reviewer's name or profile name. Please avoid including sensitive personal information, access codes, payment information, or other private information in any review or feedback intended for public display.
Device, technical, and usage information: We may use device, technical, and website usage information to operate, maintain, secure, and improve our website and online booking services, understand how visitors interact with our website, troubleshoot technical issues, prevent and detect fraudulent or suspicious activity, analyze website traffic and performance, and measure the effectiveness of our advertising and marketing activities.
Customer and service team communication: Customers should communicate service instructions, booking changes, concerns, and other service-related matters through Angel Pro-Clean's authorized communication channels. Our team members may contact customers when reasonably necessary to coordinate the service, including to confirm arrival, obtain directions, arrange property access, clarify service instructions, or address questions that arise during the service. Customer contact information is provided to team members only where reasonably necessary to coordinate or perform the scheduled service. Team members are expected to use customer information only for authorized service-related purposes and in accordance with Angel Pro-Clean's privacy and confidentiality requirements.
In general, Angel Pro-Clean may also use the personal information we collect:
to administer and enforce our Terms of Service, policies, agreements, and other contractual rights;
to establish, exercise, and enforce our rights arising from contracts and agreements with customers or other individuals.
to process and collect amounts owing to Angel Pro-Clean, including billing and collections.
to verify payment authorization; prevent, detect, and investigate fraudulent, unauthorized, or suspicious activity; and protect the security of our website, online services, customers, and business.
to comply with applicable legal, regulatory, tax, accounting, insurance, and law-enforcement requirements;
to investigate and respond to customer complaints, service disputes, damage claims, payment disputes, and chargebacks; maintain appropriate business, financial, service, and transaction records; and carry out other purposes identified at or before the time of collection or as otherwise permitted or required by law.
Angel Pro-Clean will use personal information only for the purposes identified at or before the time of collection, for purposes that are reasonably related to those purposes, or as otherwise permitted or required by law. If we wish to use personal information for a new purpose that is not reasonably related to the original purpose, we will obtain additional consent where required by law.
YOUR PRIVACY CHOICES
You may have choices regarding how Angel Pro-Clean collects, uses, and communicates with you using your personal information. Depending on the circumstances, you may update certain account or contact information, change your communication preferences, withdraw consent where permitted by law, adjust your browser or cookie settings, or contact us to request access to or correction of your personal information. Certain personal information is necessary for us to provide requested services, process payments, maintain required business records, comply with legal obligations, or protect our legal rights. As a result, some information may continue to be used or retained even after consent is withdrawn, where permitted or required by law.
Opting Out of Marketing Communications
If you have consented to receive marketing or promotional communications from Angel Pro-Clean, or where we are otherwise permitted by law to send them, you may unsubscribe at any time by using the unsubscribe method provided in the communication or by contacting us. Your request to unsubscribe will apply to marketing and promotional communications. We may still contact you regarding active or past bookings, scheduled services, account matters, payments, invoices, receipts, service updates, customer support, safety or security matters, or other communications necessary to provide our services or manage our business relationship with you.
Service-related communications: Even if you opt out of marketing communications, Angel Pro-Clean may continue to contact you where reasonably necessary regarding your bookings, scheduled or completed services, arrival or scheduling updates, account information, property access, service instructions, payments, invoices, receipts, customer support, complaints, disputes, safety or security matters, or other service-related communications. We may also send communications where required or permitted by law.
DISCLOSURE OF YOUR PERSONAL INFORMATION
Angel Pro-Clean does not sell or rent your personal information. We may disclose personal information to third parties where reasonably necessary to operate our business, provide our services, process payments, communicate with customers, prevent or investigate fraud, protect our legal rights, or comply with legal requirements. We may also disclose personal information as described in this Policy, with your consent where required, or where otherwise permitted or required by law.
Service providers: We may use third-party providers for website hosting and analytics, online booking and customer management, email and text messaging, payment processing, accounting and bookkeeping, cloud storage, customer support, marketing and advertising, and other technology or professional services.
Electronic communications: Third-party communication providers may process customer contact information and message content where reasonably necessary to send service-related or marketing communications on our behalf, subject to applicable law and their privacy practices.
Payment processing: We use authorized third-party payment processors to facilitate payment transactions, pre-authorizations, refunds, and related payment services. These providers process payment information in accordance with their own terms, privacy practices, and applicable requirements.
Customer management: We may use third-party booking and customer management systems to manage customer accounts, bookings, service information, communications, and related records.
When we use third-party service providers, we take reasonable steps to select providers that maintain appropriate privacy and security safeguards. We seek to limit the personal information shared with service providers to what is reasonably necessary for them to perform their services. Third-party service providers may process, store, or access personal information in Canada or other jurisdictions. When personal information is processed or stored outside Canada, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or government authorities in accordance with applicable law.
Contests and Promotions
If you participate in a contest, giveaway, referral program, or other promotion offered by Angel Pro-Clean, we may disclose personal information to service providers, promotional partners, or other parties where reasonably necessary to administer the promotion, verify eligibility, select or contact winners, deliver prizes or promotional benefits, prevent fraud or misuse, or comply with applicable laws and promotion rules. If a promotion involves the public announcement of a winner or other public disclosure of personal information, we will provide notice or obtain consent where required by law.
Business Transactions
Angel Pro-Clean may disclose personal information in connection with a proposed or completed business transaction, such as a sale, merger, acquisition, financing, restructuring, or transfer of all or part of our business or assets. Personal information will only be disclosed or used in connection with such transactions as permitted by applicable law and subject to appropriate confidentiality and privacy safeguards where required.
Where Required or Permitted by Law
Angel Pro-Clean may disclose personal information where required or permitted by applicable law. This may include disclosures made in response to a court order, subpoena, warrant, or lawful request from law enforcement or another government authority; in connection with an investigation, legal proceeding, or regulatory matter; to our legal, accounting, insurance, or other professional advisors; or where reasonably necessary to establish, exercise, or defend legal claims or protect the rights, property, or safety of Angel Pro-Clean, our customers, team members, or others.
SECURITY AND PROTECTION OF YOUR PERSONAL INFORMATION
Angel Pro-Clean takes reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, theft, or disposal. The safeguards we use may vary depending on the sensitivity, amount, format, and location of the personal information. Access to personal information is limited to team members, contractors, and service providers who reasonably require access for authorized business purposes. Individuals who have access to personal information are expected to maintain its confidentiality and use it only for authorized purposes. We also take reasonable steps to securely dispose of or anonymize personal information when it is no longer required, subject to applicable legal, accounting, contractual, dispute-resolution, and record-retention requirements.
Our website and online services may contain links to third-party websites or services. Angel Pro-Clean is not responsible for the privacy, security, or content practices of third parties, and this Privacy Policy does not apply to websites or services that we do not control. You are responsible for taking reasonable steps to protect your account credentials, passwords, devices, and access to your email or other communication accounts. If you believe your Angel Pro-Clean account or information has been accessed or used without authorization, please contact us promptly. Angel Pro-Clean is not responsible for security incidents resulting from circumstances outside our reasonable control, including a customer's failure to reasonably secure their own account credentials, devices, email accounts, or internet connection, subject to applicable law.
While Angel Pro-Clean takes reasonable steps to protect personal information, no website, electronic communication, information system, or method of electronic storage or transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information transmitted to or stored by us. If we become aware of a privacy or security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident and will provide notifications where required by applicable law.
RETENTION OF YOUR PERSONAL INFORMATION
Angel Pro-Clean retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet our legitimate business, legal, accounting, tax, insurance, contractual, and regulatory requirements. Retention periods may vary depending on the type of information and the circumstances. We may retain customer, booking, payment, communication, service, and related records for a reasonable period after a service is completed where necessary for accounting and tax purposes, customer support, warranty or service concerns, fraud prevention, chargebacks, payment disputes, complaints, damage claims, insurance matters, collections, or the establishment, exercise, or defence of legal claims. When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and record-retention requirements.
We may anonymize or aggregate personal information so that it can no longer reasonably be used to identify an individual. We may use and retain anonymized or aggregated information for legitimate business purposes, such as analyzing business performance, understanding service trends, improving our services, planning operations, and preparing internal reports, subject to applicable law.
CHILDREN UNDER THE AGE OF 13
The Sites are not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Sites. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any personal information from or about a child under 13, please contact the Angel Pro-Clean Privacy Officer at the contact information listed in this Policy.
CORRECTION AND ACCESS TO YOUR PERSONAL INFORMATION
You may request access to personal information that Angel Pro-Clean holds about you and may request correction of information that you believe is inaccurate or incomplete, subject to applicable law. Where available, you may update certain account or contact information directly through your online account. You are responsible for providing accurate and current information to us and for notifying us when relevant information changes.
You may request correction of personal information in Angel Pro-Clean's possession or control if you believe the information is inaccurate or incomplete. Where appropriate and required by applicable law, we will correct the information or note the requested correction. We may take reasonable steps to verify your identity and the accuracy of the requested change before updating our records.
You may request access to or correction of your personal information by contacting Angel Pro-Clean using the contact information provided below. Your request should include sufficient information to help us identify you and the personal information you are requesting. To protect your privacy and prevent unauthorized disclosure, we may request additional information or take reasonable steps to verify your identity before providing access to, correcting, or disclosing personal information.
We will respond to requests for access to personal information within the time required by applicable privacy law. Where permitted, we may extend the response period if additional time is reasonably necessary and will provide notice of the extension where required. In certain circumstances, Angel Pro-Clean may be permitted or required by law to withhold some or all of the requested information. If we refuse access to personal information, we will explain the reason for the refusal and provide information about how you may raise questions or concerns regarding the decision, as required by applicable law.
Where permitted by applicable law, Angel Pro-Clean may charge a reasonable fee for providing access to personal information. If a fee applies, we will provide an estimate in advance and may require payment of all or part of the estimated fee before processing the request, where permitted by law.
QUESTIONS, CONCERNS AND PRIVACY REQUESTS
If you have questions or concerns about this Privacy Policy, Angel Pro-Clean's privacy practices, or how we collect, use, disclose, retain, or protect your personal information, you may contact our Privacy Officer using the contact information below. You may also contact our Privacy Officer to request access to or correction of your personal information, withdraw consent where applicable, or submit a privacy-related complaint.
Mailing Address:
Angel Pro-Clean Inc.
1500 W Georgia St #1300, Vancouver, BC V6G 2Z6
Attention: Privacy Officer.
Email:
Angel Pro-Clean takes privacy-related complaints seriously. We will review and respond to privacy complaints in accordance with applicable law and our privacy practices. Where appropriate, we may investigate the circumstances, request additional information, take reasonable steps to address identified concerns, and communicate the outcome of our review to the individual who submitted the complaint.
If you are not satisfied with Angel Pro-Clean's response to a privacy concern or complaint, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC) or exercise any other rights available to you under applicable privacy law.
The Office of the Information and Privacy Commissioner for British Columbia
CHANGES TO THIS PRIVACY POLICY
Angel Pro-Clean may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, legal requirements, or other circumstances. When we update this Policy, we will post the revised version on our website and update the “Last Updated” date below. If we make material changes that significantly affect how we collect, use, or disclose personal information, we may provide additional notice or obtain consent where required by applicable law.
Policy version v1.5, updated on August 2026, applicable to all bookings after this updated date. .