These Terms of Service apply specifically to Airbnb, vacation rental, short-term rental, and other guest turnover cleaning services provided by Angel Pro-Clean Inc. ("Angel Pro-Clean," "we," "us," or "our").
These Terms are separate from our general Residential Cleaning Terms of Service and address the time-sensitive and operational nature of short-term rental cleaning.
By booking, authorizing, scheduling, or allowing Angel Pro-Clean to perform a short-term rental cleaning service, the client, host, property owner, property manager, or authorized representative ("Client") agrees to these Terms.
1. SERVICE DESCRIPTION AND BOOKING
Airbnb / Short-Term Rental Cleaning is intended primarily for cleaning a property between guest stays.
The exact services included are based on the booked cleaning time, supplies, laundry options, extras, and other items selected or approved at the time of booking. All Airbnb and Short-Term Rental Cleaning services are provided on an hourly basis.
The Client is responsible for providing accurate information, including:
Pricing and scheduling are based on the information provided by the Client. Incorrect or incomplete information may result in additional charges, additional time being required, modification of the service, or inability to complete all requested work.
A booking is for cleaning services. Unless expressly included in the booking, Angel Pro-Clean does not provide property management, guest management, maintenance, security, inspection, concierge, or rental-management services.
2. TURNOVER TIMING AND CHECK-IN DEADLINES
Short-term rental turnovers often take place between a departing guest and an arriving guest. The Client is responsible for allowing sufficient time between guest checkout and the next guest's check-in.
Angel Pro-Clean will make reasonable efforts to complete the booked service within the available timeframe. However, we do not guarantee that a property will be ready by a particular guest check-in time.
Cleaning completion may be affected by circumstances including:
To the extent permitted by law, Angel Pro-Clean is not responsible for guest refunds, host penalties, platform penalties, lost bookings, lost revenue, accommodation costs, relocation expenses, negative reviews, loss of host status, or other indirect or consequential losses resulting from a delayed or incomplete turnover.
3. PROPERTY MUST BE VACANT AND READY
Unless otherwise agreed in writing, the service is booked on the understanding that the departing guest has checked out and the property is available for cleaning when our team arrives.
The Client must ensure that departing guests have vacated, our team has permission to enter, all required keys/codes/fobs work, building and elevator access is available, and the property is safe to enter and clean.
If a guest, tenant, owner, contractor, or another person remains in the property, our team may determine whether cleaning can safely and reasonably proceed. We may refuse to begin or may stop the service if people remaining in the property interfere with cleaning, create a safety concern, prevent access to areas, or materially affect our ability to perform the booked service.
4. ACCESS DELAYS AND WAITING TIME
The Client is responsible for ensuring immediate access at the scheduled arrival.
If our team cannot begin because a guest has not checked out, access has not been provided, a key/code/fob does not work, concierge or building access has not been arranged, an elevator is unavailable, the unit is locked, or the property is otherwise unavailable, our team may wait for up to 30 minutes.
Waiting time is charged at $50 per hour, per team member, calculated according to the actual waiting time.
After 30 minutes, Angel Pro-Clean may leave. If the service cannot proceed because access was not available or the property was not ready, 100% of the scheduled booking amount may be charged under the same-day/on-arrival cancellation policy.
If we agree to continue after a delayed start, the delay does not automatically extend the booked service or require our cleaners to remain beyond their scheduled availability. Any resulting delay to the turnover or next guest check-in remains the Client's responsibility.
5. HOURLY CLEANING, ADDITIONAL TIME AND COMPLETION
All Airbnb and Short-Term Rental Cleaning services provided by Angel Pro-Clean are offered on an hourly basis and are not flat-rate cleaning services.
The Client is purchasing cleaning labour for the number of cleaner-hours booked. For example, one cleaner booked for four hours provides four cleaner-hours, and two cleaners booked for two hours each also provide four cleaner-hours.
The booked time is an estimate based on the information provided by the Client and the expected condition of the property. The actual time required may vary depending on the condition left by the previous guest, laundry requirements, dishes, garbage, stains, pet hair, additional cleaning needs, and other conditions encountered at the property.
If our team determines that additional time is reasonably required to continue or complete the cleaning, Angel Pro-Clean will contact the Client for confirmation where reasonably possible.
Any additional cleaning time approved by the Client will be charged at the applicable hourly cleaning rate confirmed for the booking.
Additional time is subject to cleaner availability and cannot be guaranteed. If additional time is required but the Client declines it, cannot be reached within a reasonable time, or our cleaners are unavailable to stay longer, the team will work within the remaining booked time and prioritize the cleaning as reasonably possible.
Booking a specific number of hours does not guarantee completion of every cleaning task or that the property will be ready for the next guest by a specific time.
6. EXCESSIVE OR ABNORMAL PROPERTY CONDITION
Standard short-term rental cleaning assumes a reasonable condition following an ordinary guest stay. Additional time or charges may apply for excessive dirt, garbage, dishes, grease, spills, pet hair, soap scum, mineral buildup, stains, clutter, unusually dirty appliances, evidence of parties/events, or other conditions substantially beyond a normal turnover.
Where practical, we will contact the Client when additional work is required. If additional time is not authorized or our team is unavailable to remain longer, we will work within the booked time and completion of all requested tasks is not guaranteed.
7. CLEANING SUPPLIES AND EQUIPMENT
At booking, the Client may select Angel Pro-Clean supplies/equipment where offered, or choose to provide their own supplies and equipment.
Client-Provided Supplies
If the Client chooses to provide supplies or equipment, all required items must be available inside the property before arrival, clearly identifiable, in sufficient quantity, appropriate for the surfaces, safe to use, properly labelled, and in good working condition.
This may include cleaning solutions, vacuum, mop, towels/cloths, garbage bags, dishwasher products, laundry detergent, and other items reasonably required for the booked service.
If required supplies or equipment are missing, empty, damaged, unsafe, inaccessible, or not functioning, our team will work with what is reasonably available. We do not guarantee completion of tasks that cannot reasonably be performed because required supplies or working equipment were not provided.
Angel Pro-Clean is not responsible for the performance, suitability, manufacturer defects, or results of Client-provided products or equipment.
8. LAUNDRY AND LINEN SERVICE
Laundry or linen service is provided only when included in the booking or otherwise expressly authorized.
Unless specifically agreed otherwise, Angel Pro-Clean performs laundry only using the washer and dryer located inside the booked unit or designated on-site laundry facilities specifically approved for that property.
We do not take linens, towels, bedding, or other laundry away from the property for off-site washing or drying.
The Client must provide sufficient sheets, pillowcases, towels, bath mats, other required linens, and laundry detergent or related products unless those items are included in the booking.
We strongly recommend maintaining at least one complete spare set of clean linens and towels for each turnover.
9. WASHER AND DRYER REQUIREMENTS
Where laundry service is booked, the Client must ensure that the washer and dryer are correctly installed, safe, operational, empty and available for use, and have working utilities and no known defects, leaks, blockages, error codes, or maintenance problems.
Our cleaners use laundry appliances as ordinary users. They do not inspect, repair, maintain, troubleshoot, disconnect, reconnect, or service appliances.
Angel Pro-Clean is not responsible for pre-existing defects, mechanical failures, leaks, drainage problems, electrical or plumbing problems, manufacturer defects, or appliance breakdowns that occur during ordinary use, except where damage is directly caused by our proven negligence.
If an appliance appears unsafe, leaks, malfunctions, displays an error, stops working, or otherwise causes concern, our cleaner may stop using it immediately. Laundry may remain unfinished.
10. LAUNDRY COMPLETION AND MACHINE CYCLE TIMES
Washer and dryer cycle times vary by machine, cycle, load size, linen material, dryer efficiency, building restrictions, multiple loads, machine errors, and other operating conditions.
Laundry service does not guarantee that all laundry will be completely washed, dried, folded, installed, or ready before the end of the booked cleaning time or the next guest check-in.
Our cleaners are not required to remain beyond the booked time solely to wait for a washer or dryer cycle to finish. Where laundry remains in progress when the booked service ends, the Client is responsible for arranging completion unless additional cleaning time has been approved and is available.
11. STAINS AND LINEN CONDITION
Angel Pro-Clean does not guarantee removal of stains from sheets, towels, pillowcases, bedding, upholstery, carpets, mattresses, furniture, walls, countertops, or other materials.
Normal laundry service is not professional stain removal, dry cleaning, textile restoration, or commercial laundry. We may make reasonable efforts to treat visible stains when appropriate, but no particular result is guaranteed.
Angel Pro-Clean is not responsible for ordinary wear, fading, shrinkage, colour transfer, deterioration, pre-existing damage, manufacturer defects, or damage caused by laundering items contrary to undisclosed care instructions.
The Client should remove delicate, specialty, dry-clean-only, high-value, or otherwise unsuitable items from ordinary turnover laundry.
12. LINENS AND BED MAKING
Beds can be made only when suitable clean linens are available. If clean linens are unavailable because laundry has not finished, the dryer requires additional cycles, there are insufficient linen sets, linens are stained or damaged, an appliance is not working, or required linens cannot be located, Angel Pro-Clean does not guarantee that all beds can be made before the service ends.
13. RESTOCKING AND GUEST SUPPLIES
Restocking is performed only where included in the booking or otherwise requested. Unless the booking specifically states that Angel Pro-Clean will supply the items, the Client must provide all guest supplies.
Client-provided stock must be available and reasonably organized or identifiable. We do not guarantee restocking of products that are missing, inaccessible, unavailable, or insufficient. Angel Pro-Clean is not responsible for purchasing missing supplies unless purchasing or delivery has been separately arranged.
14. DISHES AND DISHWASHER
Normal turnover cleaning may include reasonable handling of ordinary dishes where included in the selected service. Large quantities of dishes, heavily soiled cookware, burnt cookware, or excessive kitchen cleanup may require additional time.
Dishwasher cycle times are outside our control. Our cleaners are not required to remain beyond the booked service time solely to wait for a dishwasher cycle to finish. The Client is responsible for ensuring the dishwasher is safe and functioning properly.
15. GARBAGE AND WASTE
Angel Pro-Clean does not provide off-site garbage, junk, furniture, or unwanted-item removal as part of standard short-term rental cleaning.
Where appropriate on-site garbage facilities are available and accessible, our team may place ordinary household garbage in designated on-site bins or disposal areas. For condos, apartments, and high-rises, the Client must provide required fob, elevator, garbage-room, or building access.
If suitable disposal access is unavailable, sealed garbage bags may be left inside the property or another reasonable location at the property. Excessive garbage, abandoned property, large items, construction debris, hazardous waste, or unusually large amounts of waste are outside standard turnover cleaning.
16. ITEMS LEFT BY GUESTS
Our cleaners are not responsible for determining ownership or value of items left by guests. Items that reasonably appear to be personal property may be placed aside or reported to the Client where practical.
Angel Pro-Clean is not responsible for storing, shipping, delivering, safeguarding, or returning guest belongings unless separately agreed. The Client is responsible for providing any specific lost-and-found procedure.
17. DAMAGE AND MAINTENANCE OBSERVATIONS
Our cleaners may report visible damage, maintenance concerns, missing items, or unusual conditions observed during cleaning. Such reporting is a courtesy and is not a formal property inspection.
Our cleaners are not building inspectors, maintenance technicians, plumbers, electricians, appliance technicians, pest-control professionals, or security inspectors. Failure to notice or report a condition does not make Angel Pro-Clean responsible for it. The Client remains responsible for inspecting and maintaining the rental property.
18. PRE-EXISTING DAMAGE AND SENSITIVE SURFACES
The Client must notify us before service about damaged or loose fixtures, unstable furniture, broken appliances, delicate surfaces, unsealed stone, specialty flooring, damaged blinds, loose shelves, fragile décor, specialty finishes, known product restrictions, or other surfaces requiring special care.
We assume ordinary household surfaces are properly installed, sealed where required, and suitable for normal cleaning unless informed otherwise. Angel Pro-Clean is not responsible for damage resulting from pre-existing deterioration, improper installation, ordinary wear, loose or defective items, or undisclosed sensitive surfaces, except where otherwise required by law.
19. SERVICE LIMITATIONS
Unless specifically agreed as a separate service, Airbnb / Short-Term Rental Cleaning does not include:
Cleaning is limited to areas that can be safely reached from the floor or with a maximum two-step ladder/step stool where appropriate. Our cleaners may refuse any task reasonably considered unsafe, unsanitary, hazardous, illegal, or outside the booked scope.
20. PESTS, BIOHAZARDS AND UNSAFE CONDITIONS
If our team encounters bed bugs, cockroaches, fleas, rodents, significant infestation, needles/sharps, human waste, significant bodily fluids, hazardous chemicals, suspected biohazards, unsafe structural conditions, threatening persons, or dangerous animals, we may refuse to begin or may stop the service and leave.
Where the unsafe or prohibited condition existed before arrival or was outside our control, applicable booking, cancellation, or service charges may still apply. A new booking and additional charges may apply if the Client requests a return after the condition has been professionally corrected.
21. PETS
The Client must disclose pets where relevant and ensure any animal present during service is safely secured. Excessive pet hair, waste, odour, staining, or other pet-related conditions may require additional cleaning time or specialized services. Our cleaners may leave or refuse service if an animal presents a safety risk.
22. CANCELLATION, RESCHEDULING AND SAME-DAY CHANGES
A minimum of 48 hours' notice is required to cancel or reschedule a booking without a late cancellation fee.
Cancellations or rescheduling with less than 48 hours' notice are subject to a fee equal to 50% of the scheduled booking amount.
Same-day cancellations are subject to 100% of the scheduled booking amount.
A service that cannot proceed on arrival because the property is inaccessible, occupied, unsafe, or otherwise unavailable due to circumstances within the Client's responsibility may be treated as an on-arrival cancellation and charged at 100% of the booking amount.
Changing a guest checkout or check-in time does not automatically change our team's schedule. Schedule changes remain subject to availability.
23. CLIENT-REQUESTED STOPPAGE AFTER ARRIVAL
Once our team has arrived and service has begun, scheduled labour and team availability have been committed to the booking.
If the Client, host, property manager, guest, owner, tenant, or another authorized person instructs our team to stop cleaning, leave, or discontinue service for a reason not caused by Angel Pro-Clean's material failure to provide the booked service, the booking may be treated as a same-day/on-arrival cancellation and up to 100% of the scheduled booking amount may remain payable, subject to applicable law.
Stopping a service does not automatically create an entitlement to a refund.
24. SERVICE CONCERNS AND RE-CLEANING
Any cleaning concern must be reported to Angel Pro-Clean within 24 hours of completion. The Client should provide a clear description, photographs or video where reasonably possible, property address, booking information, and reasonable access for us to review and, where appropriate, correct the concern.
Where we determine that an eligible area included in the booked scope was missed or not cleaned to our reasonable service standard, Angel Pro-Clean may return to address that specific concern. Access for an approved re-clean must be provided within 3 days of the original service.
Our satisfaction remedy is a reasonable opportunity to correct eligible cleaning concerns. We do not provide automatic refunds, credits, or discounts in place of an eligible re-clean.
The re-clean guarantee does not apply where the concern is late, another person has already cleaned or altered the area, new guests have occupied or materially used the property, the concern involves permanent staining/damage/deterioration, access is refused, the task was outside the booked scope, or the booked time was insufficient and additional time was declined or unavailable.
25. NO GUARANTEE OF GUEST RATINGS OR PLATFORM RESULTS
Cleaning is subjective and guest expectations vary. Angel Pro-Clean does not guarantee a five-star review, any particular platform rating, host status, guest satisfaction, absence of guest complaints, reimbursement from a guest or platform, approval of a damage claim, occupancy, revenue, or other business result.
A guest complaint or negative review does not by itself establish that Angel Pro-Clean failed to perform the booked cleaning service.
26. NON-SOLICITATION OF TEAM MEMBERS
The Client agrees not to directly or indirectly solicit, hire, employ, engage, contract with, or arrange private cleaning services with any current Angel Pro-Clean employee, cleaner, contractor, or team member introduced to the Client through Angel Pro-Clean, outside of Angel Pro-Clean's booking system or without our prior written consent.
This restriction applies during the Client's relationship with Angel Pro-Clean and for 12 months following the team member's last service for the Client through Angel Pro-Clean.
This includes offering or arranging cash payments, e-transfers, direct payments, private cleaning arrangements, or services through another person or business for the purpose of bypassing Angel Pro-Clean.
If a Client wishes to hire or engage an Angel Pro-Clean team member directly, the Client must contact Angel Pro-Clean in advance and obtain written approval. Any applicable recruitment, placement, or buyout fee must be agreed to in writing before the team member is engaged directly.
27. PHOTOS AND SERVICE DOCUMENTATION
Where appropriate, Angel Pro-Clean may take reasonable photographs or videos before, during, or after service to document property condition, damage, excessive cleaning conditions, quality assurance, completion, service concerns, or internal investigations. Documentation will be handled in accordance with our Privacy Policy and applicable law.
28. PAYMENT AUTHORIZATION
A valid payment method may be required to secure the booking.
The full booking amount may be placed on authorization hold approximately two days before service. An authorization hold is not the same as the final charge.
After service, the applicable amount will be processed according to the completed booking, including authorized additional time, applicable fees, or approved extras.
The Client authorizes Angel Pro-Clean to charge the payment method provided for amounts properly owing under the booking and these Terms, subject to applicable law.
29. ADDITIONAL SERVICES AND CHARGES
Services outside the original booking may result in additional charges, including additional cleaning time, excessive-condition cleaning, additional rooms/areas, additional laundry or beds, additional tasks, waiting time, same-day fees, applicable parking expenses, approved supply purchases, and other approved extras.
Where required, we will seek Client approval before performing material additional work.
30. CLIENT RESPONSIBILITY FOR THE PROPERTY
The Client represents that they have authority to arrange cleaning and authorize our personnel to enter the property.
The Client is responsible for lawful access, notifying relevant owners/guests/tenants/building representatives where required, providing a reasonably safe workplace, maintaining the property and appliances, providing accurate instructions, securing valuables and pets, and maintaining appropriate insurance for the property and rental operation.
31. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Angel Pro-Clean is responsible only for direct loss or damage proven to have been caused by our negligence or breach of our obligations.
To the extent permitted by law, Angel Pro-Clean will not be liable for indirect, incidental, special, consequential, business, or economic losses arising from the service, including lost rental income, lost reservations, guest refunds, platform penalties, alternative accommodation expenses, lost profits, lost business opportunities, loss of ratings/status, or reputational loss.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
32. EVENTS OUTSIDE OUR REASONABLE CONTROL
Angel Pro-Clean is not responsible for delay or failure to perform caused by circumstances reasonably outside our control, including severe weather, road closures, traffic accidents, natural disasters, utility outages, building emergencies, elevator failures, government orders, labour disruptions, unexpected illness/emergency, unsafe property conditions, or similar events.
Where practical, we will communicate with the Client and attempt to find a reasonable solution.
33. RELATIONSHIP WITH AIRBNB AND OTHER PLATFORMS
Angel Pro-Clean Inc. is an independent cleaning company. Unless expressly stated otherwise, Angel Pro-Clean is not affiliated with, endorsed by, sponsored by, or acting as an agent of Airbnb, Vrbo, Booking.com, or any other rental or booking platform. References to platform names describe the type of short-term rental service only.
34. PRIVACY
Personal information collected in connection with a booking is handled according to Angel Pro-Clean's Privacy Policy and applicable Canadian privacy requirements. Access codes, contact information, booking details, and other property information should be provided only where reasonably necessary to perform the service.
35. CHANGES TO THESE TERMS
Angel Pro-Clean may update these Terms from time to time. The Terms applicable to a particular booking are the Terms presented or made available to the Client in connection with that booking, subject to applicable law. Material changes to an existing recurring service arrangement will be communicated where required.
36. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
37. GOVERNING LAW
These Terms and services are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, subject to any mandatory rights or remedies available under applicable law.
Nothing in these Terms is intended to waive or restrict any right that cannot legally be waived or restricted.
38. ENTIRE BOOKING AGREEMENT
These Airbnb & Short-Term Rental Cleaning Terms, together with the Client's booking confirmation, selected service, applicable checklist, approved extras, Privacy Policy, and any written service-specific agreement accepted by Angel Pro-Clean, form the agreement relating to the booked service.
If a booking confirmation contains a specific service detail that differs from a general description in these Terms, the specific booking detail will govern that service detail, subject to applicable law.
39. ACCEPTANCE OF TERMS
By submitting or authorizing a booking, the Client confirms that they have reviewed the selected service and booking details, had an opportunity to review these Terms before booking, provided accurate property and service information, have authority to authorize access, and agree to the applicable pricing, cancellation, access, waiting-time, laundry, service, and payment policies.
Angel Pro-Clean Inc.
Phone: (236) 989-0144
Email: info@angelproclean.com
Website: angelproclean.com
Policy version 1.0, updated on Aug-2025, applicable to all Airbnb & Short-Term Rental Cleaning bookings after this updated date.